Refund Policy

1. 5-Day Money-Back Guarantee

We offer a 5-day money-back guarantee for all new paid subscriptions. If you're not satisfied with Draft.software within the first 5 days of your initial subscription, you may request a full refund—no questions asked.

This guarantee applies to:

• First-time subscribers only
• Both monthly and annual subscription plans
• Requests made within 5 days of the initial payment

2. Annual Plan Refunds

If you cancel your annual subscription after the 5-day guarantee period:

• You may request a pro-rated refund for unused months
• Refunds are calculated based on full months remaining in your subscription
• Any discounts applied to the annual plan will be prorated accordingly
• Pro-rated refund requests must be made within 30 days of your cancellation request

3. Monthly Plan Refunds

Monthly subscriptions are not eligible for refunds after the 5-day guarantee period. When you cancel a monthly subscription:

• You retain access until the end of your current billing cycle
• No partial refunds are provided for unused days within a billing period
• Your subscription will not auto-renew after cancellation

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the initial 5-day guarantee period (monthly plans)
• Usage-based charges or overage fees
• Add-on services or one-time purchases
• Accounts terminated due to violation of our Terms of Service
• Refund requests made more than 30 days after the relevant charge

5. How to Request a Refund

To request a refund:

1. Email us at support@draft.software with the subject line "Refund Request"
2. Include your registered email address and the reason for your request
3. Our support team will respond within 2 business days
4. Once approved, refunds are processed within 5-10 business days

Alternatively, you can submit a refund request through our contact page.

6. Refund Processing

Once approved, refunds will be credited to your original payment method. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. We're committed to resolving any issues promptly. Accounts with disputed charges may be suspended pending resolution.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will not affect refund requests made prior to the policy update. The current version will always be available on this page.

9. Contact Us

If you have questions about our Refund Policy, please contact us at our contact page or email us at support@draft.software.