Privacy Policy

Last updated: December 22, 2025

1. Introduction

Draft Software ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Draft.software ("the Service").

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and company information when you register
  • Lead Data: Contact information and data you upload about your prospects
  • Email Content: Email templates and messages you create through the Service
  • Payment Information: Billing details processed by our payment provider (Paddle)
  • Communications: Information you provide when contacting support

2.2 Information Collected Automatically

  • Usage Data: How you interact with the Service, features used, and actions taken
  • Device Information: Browser type, IP address, device type, and operating system
  • Email Analytics: Open rates, click rates, and delivery status for emails sent through the Service
  • Cookies: Session cookies and analytics cookies (see Section 7)

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Process your transactions and send related information
  • Send administrative notifications and service updates
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating the Service (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and monitoring
  • Access controls and authentication requirements
  • Secure cloud infrastructure with industry-standard certifications

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Analyze how the Service is used
  • Improve performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of the Service.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your data
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at our contact page.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at our contact page or email us at privacy@draft.software.